FAQs2019-01-20T17:35:39+00:00

Frequently Asked Questions…

CHOOSING A DESIGNER IS NOT AN EASY TASK AND I’M SURE YOU HAVE LOTS OF QUESTIONS. FEEL FREE TO EMAIL ME WITH ANY OF YOUR QUERIES. HOWEVER, TO HELP SPEED THINGS UP FOR BOTH OF US, HERE’S AN IDEA OF HOW I WORK.
BELOW ARE SOME OF THE QUESTIONS THAT I REGULARLY GET ASKED. IF HOWEVER, YOU HAVE A QUESTION AND CAN’T FIND THE ANSWER BELOW THEN PLEASE EMAIL ME AND I WILL BE HAPPY TO HELP.
I need a website, can you help?2019-01-12T15:31:57+00:00

Yes, I can either provide a front-end website design – this is the design of a graphical template for your website, supplied to you in an image format ready to be taken to a web developer to have sliced and coded into a functioning website. Alternatively, I can design and build the entire website in WordPress or if you’d prefer I can format into HTML5 using CSS.

Do you provide a printing service?2019-01-12T15:29:42+00:00

No, but I can source a suitable printer and liaise with them on your behalf and include a print quote if required.
Alternatively I can supply the final artwork to the specifications of the printing firm you prefer to use.

I want some marketing material designed for print, what will you need from me?2019-01-12T15:27:12+00:00

When you first enquire about your graphic design project, I ask that you send me as much information on your design requirements as possible. On receipt of your brief, I will get back to you with a quote and timescale for your project. You will need to you supply me with any logos, photos, illustrations and text copy you want included in the design piece. If required I can source suitable stock photos and illustration to suit your project.

I would like you to design my business stationery but what if my contact details change in the future?2019-01-12T15:24:50+00:00

I keep a back up of your final stationery designs indefinitely, so if in the future your contact details change, the original files can be amended and the new artwork sent across to you for a small fee.

How will I receive my artwork?2019-01-12T14:44:54+00:00

Your final artwork will be supplied to you via email or DropBox for larger files, in a variety of formats for use in both web and print. These will include PNG, JPEG, PDF and EPS files. Other formats can also be provided on request.

Who will own the copyright to my design?2019-01-12T14:43:46+00:00

On receipt of full payment, the exclusive copyright of the final chosen design is automatically passed to you. I do however retain the right to display the design in my portfolio, or for promotional purposes on or offline.

Can I discuss my project with you over the phone?2019-01-12T14:42:41+00:00

Although many of my projects have been carried out completely using just email contact, I am happy to discuss your requirements over the telephone should you require. All new clients will be supplied with my phone numbers should they need to contact me. However, as I work from home and have small children I prefer that we schedule via email a time for a chat beforehand, saves me wasting your time and money if you call and my toddler tries to grab the phone to say hello!

How much do you charge?2019-01-12T14:41:41+00:00

For the majority of projects, I prefer to provide clients with a fixed rate quote for each individual project, rather than billing by an hourly rate. This means that you know how much the design work will cost and there are no nasty surprises when I bill you at the end of the project. Each client is unique and I tailor their quote to suit their individual requirements.

How long will the design process take?2019-01-12T14:38:53+00:00

Start times and turnaround times for projects vary depending on my workload at any particular time and on the complexity of each individual project. When supplying you with a quote, I will also provide you with a guide to my current delivery timeframes for projects. For example, when the initial concept designs are likely to be ready and how long to expect each round of revisions to take to turnaround.

Available for Freelance Work

Hi! I’m Jen Bolan nee Ellis (hence the name jelli’s design) and I’m a freelance creative designer based in St Helens, Merseyside.

I specialise in designing engaging, affordable, well-written, user-friendly websites and logos. I am more cost effective than using a design agency and I can turn it around quickly, efficiently and professionally.

With a hunger to constantly grow and evolve as a designer, I have a genuine passion for art, typography, design, technology and creative thinking.

Curriculum Vitae